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Agent | Incidents Management

Incidents resolved in seconds. Not sprints.

Data quality incidents average 53 days to resolve. ADM's Incidents Agent detects, traces root cause, and routes a fix — before the next pipeline run.

<30s
Root cause analysis
Days → hrs
Mean time to resolve
40–60%
Faster cross-system resolution
TRUSTED BY ENTERPRISE DATA TEAMS WORLDWIDE

A pipeline breaks.
Your team opens six tabs to find out why.

You have monitors, dashboards, and runbooks. But when something breaks, root cause still lives across three tools — and resolution depends on whoever's on-call.

Alert Fatigue

Every downstream asset fires its own alert. Engineers triage noise instead of fixing the root issue.

No Cross-System View

DQ scores, pipeline logs, and lineage live in separate dashboards. Correlation is manual, every time.

Longer Resolution Cycles

Invalid records affecting 700+ customers sit unresolved for weeks — slow triage, no structured ownership.

Incidents Outpace Engineers

Policy failures post-deployment have no alerting. Issues compounds before anyone knows they exist.

Anomaly to resolution. Guided every step.

Structured agent-driven response — with human approval before any fix is applied.

Anomaly Detected
ML flags schema drift, freshness violations, or volume spikes across monitored assets
Alerts Grouped
Related alerts clustered into one incident — noise suppressed, signal preserved
Root Cause Traced
Agents correlate DQ scores, pipeline logs, and lineage in under 30 seconds
Sign off on trend reports
Review 90-day pattern summaries before they reach finance or compliance. Your name, your confidence.
Routed to Owner
Ticket created in PagerDuty, ServiceNow, or Jira — pre-filled with full incident context
Human-Approved Fix
Remediation proposed, reviewed, and applied — with full audit trail

Ask the Incident Management Agent Anything

Incident Detection & Triage
“Show me all active incidents impacting revenue pipelines.”
View all active incidents across systems
Resolution & Cross-System Coordination
“Resolve repeated failures in the customer ingestion pipeline.”
Trigger remediation workflow with full context
Root Cause & Impact Analysis
“Why did the billing pipeline fail this morning?”
Run root cause analysis on latest incident

Enterprise Incident Management on Autopilot

Autonomous incident detection, cross-system correlation, and guided resolution in one intelligent loop.

From
Alert noise across downstream assets and monitors
Hours of manual correlation across DQ, pipeline, and observability tools
Delayed escalation and inconsistent remediation workflows
To
Related alerts clustered into a single incident with ownership context
Root cause traced in seconds across data, code, and infrastructure signals
Pre-filled routing to PagerDuty, ServiceNow, or Jira with recommended next action

Incident Management Agent in Action

Powered by the xLake Reasoning Engine, the Incidents Management Agent operates as part of a collaborative, agentic framework

Track Incidents Continuously
Monitor active data quality and pipeline incidents in real time across jobs, policies, and assets.
Classify by Severity and Status
Automatically organize incidents by criticality, state, duration, and ownership so teams can prioritize faster.
Analyze Root Causes with Context
Link incidents to affected assets, policies, pipelines, and execution details to uncover what triggered the issue.
HITL:
Validate Priority & Assignment
Escalate and Coordinate Response
Trigger notifications, route incidents to the right owners, and support escalation based on severity and duration.
Recommend Next Best Actions
Surface impact patterns, recurring failures, and resolution guidance to help teams remediate faster and prevent repeat incidents.
HITL:
Approve Resolution & Follow-Up

Got Questions? Get Clarity

Q1. How is the Incident Management Agent different from traditional alerting tools?

Traditional tools generate alerts. ADM clusters alerts into incidents, identifies root cause, and routes resolution with full context across systems.

Q2. Can I control when the agent takes action?

Yes. All remediation actions are human-in-the-loop (HITL). The agent proposes fixes, but execution requires approval with a complete audit trail.

Q3. What kinds of incidents can it detect?

It detects data quality issues, pipeline failures, schema drift, freshness delays, volume anomalies, and cross-system inconsistencies.

Q4. How does it identify the root cause so quickly?

The agent correlates pipeline logs, data quality signals, lineage, and deployment events to pinpoint root cause in seconds.

Q5. Does it integrate with our existing incident management tools?

Yes. Incidents are automatically routed to tools like PagerDuty, ServiceNow, Jira, and Slack with full context pre-filled.

Q6. Can it handle cross-system incidents (data + infra + code)?

Yes. Through MCP-DC, the agent correlates signals across data pipelines, observability tools, and CI/CD systems to identify true root cause.

Q7. Does it actually fix incidents or just recommend actions?

It recommends targeted remediation steps and can trigger workflows, but all fixes require human approval before execution.

Q8. How does it reduce alert noise?

The agent groups related alerts into a single incident, eliminating redundant notifications and focusing teams on the root issue.

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